Job Summary: The Residential Property Manager is responsible for the overall management of a residential property or portfolio of properties, ensuring that the properties are well-maintained, fully leased, and that residents are satisfied with their living environment. The manager oversees daily operations, staff management, budgeting, financial reporting, and compliance with all applicable laws and regulations.

Key Responsibilities:

1. Property Management:

   • Oversee day-to-day operations of the property, including maintenance, repairs, and cleaning.
   • Ensure the property is well-maintained, clean, and safe.
   • Manage tenant relations, addressing concerns and resolving issues promptly.

2. Leasing and Marketing:

   • Oversee leasing activities, including marketing vacant units, showing apartments, and screening potential tenants.
   • Negotiate leases and renewals, ensuring maximum occupancy and revenue.
   • Implement and manage tenant retention programs.

3. Financial Management:

   • Monitor and manage rent collections, ensuring timely payments.
   • Prepare financial reports for property owners or management.

4. Staff Management:

   • Supervise and manage on-site staff, including leasing agents, maintenance technicians, and other support personnel.
   • Conduct regular staff meetings and provide training as needed.
   • Evaluate staff performance and handle personnel issues.

5. Legal and Regulatory Compliance:

   • Ensure compliance with all local, state, and federal housing regulations.
   • Manage lease agreements, ensuring they are compliant with current laws and company policies.
   • Handle eviction proceedings and other legal matters as needed.

6. Vendor Management:

   • Select and manage contractors and vendors for property services.
   • Negotiate contracts for maintenance, repairs, and other services.
   • Monitor the quality of work performed by vendors.

7. Resident Relations:

   • Foster a positive living environment for residents.
   • Address and resolve resident complaints and issues promptly.

8. Reporting and Documentation:

   • Maintain accurate records of property operations, tenant interactions, and financial transactions.
   • Prepare monthly, quarterly, and annual reports for property owners or management.

Qualifications:

• Bachelor’s degree in Business Administration, Real Estate, or a related field (preferred).
• Minimum of 3-5 years of experience in property management, preferably in a residential setting.
• Strong knowledge of property management software (Rent Manager, Yardi) and Microsoft Office Suite.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Knowledge of local, state, and federal housing laws and regulations.
• Ability to handle multiple tasks and work under pressure.

Physical Requirements:

• Ability to walk, stand, and climb stairs regularly.
• Ability to lift and carry items up to 25 pounds.
• Ability to respond to emergencies at any time.

Working Conditions:

• On-site management with some after-hours availability required.
• Occasional travel to other properties as needed.